LUMI — SHIPPING & DELIVERY POLICY

Welcome to LUMI! We are committed to delivering your products quickly, safely, and efficiently across India. Please review our shipping guidelines below:

1. Order Processing 

All orders are processed within 1 to 2 business days (excluding Sundays and major public holidays) after receiving your order confirmation. You will receive a separate notification with tracking details once your order has officially shipped.

2. Domestic Shipping Estimates (India)

We provide reliable shipping to pin codes across India through our trusted courier networks.

• Estimated Delivery Time: Once your order is processed and leaves our fulfillment facility, delivery typically takes 1 to 2 weeks to reach your doorstep, depending on your state and regional location.

• Delays: Delivery timelines are estimates provided by our logistics partners and are not strictly guaranteed, particularly during peak holiday seasons, festival rushes, or unforeseen weather disruptions.

3. Shipping Charges

Shipping charges for your order will be calculated, optimized based on packaging weight and volume, and clearly displayed at checkout before you finalize your purchase.

4. Tracking Your Order

When your order ships, you will automatically receive an email or SMS notification containing a unique tracking number and a live tracking link. Please allow up to 24 hours for the tracking information to update on the courier provider's system.

5. Damages During Transit

If your package arrives visibly damaged or if the item inside is compromised or non-functional, please take clear photos/videos of the packaging and the product. Contact our support team immediately at msquarecomzone@gmail.com with your order number so we can arrange a swift resolution or issue a replacement.