LUMI — REFUND & RETURN POLICY

At LUMI, we stand behind the design and performance of our everyday gear. We offer a 5-day return policy, which means you have 5 days after receiving your item to request a return if it does not meet your expectations.

1. Return Eligibility & Product Standards 

To be eligible for a return, your item must be in the same condition that you received it, unused, unwashed, with all original parts intact, and in its original packaging. You will also need the receipt or proof of purchase.

⚠️ Notice for Drinkware & Electronic Products:

Because the LUMI Self-Stirring Mug is a personal food-contact product containing integrated electronic components, we maintain strict health and safety standards. We cannot accept returns on mugs that show signs of liquid usage, washing, physical damage, or wear.

2. How to Start a Return

To initiate a return, you must contact our support team first at msquarecomzone@gmail.com.

If your return is accepted, we will provide you with clear instructions on how and where to package your item. Returns must be shipped directly to our fulfillment headquarters at the following address:

Note: Customers are responsible for arranging and paying for their own return shipping logistics. Items sent back to us without first explicitly requesting a return will not be accepted under any circumstances.

3. Damages, Defects, and Order Issues

Please inspect your package immediately upon arrival. Contact us right away at msquarecomzone@gmail.com if the mug is defective, the stirring mechanism is non-functional, damaged in transit, or if you received the wrong item entirely, so that we can evaluate the problem and issue a replacement immediately.

4. Non-Returnable Items

We cannot accept returns on promotional sale items or digital gift cards.

5. Exchanges

The fastest way to ensure you get the product you need is to return the item you have. Once the return is inspected and officially accepted, you can make a separate purchase for a new variant or item.

6. Processing Your Refund (Prepaid)

We will notify you once we have received and thoroughly inspected your returned package, and let you know if the refund is approved.

• For Prepaid Orders: If approved, you will be automatically refunded via your original online payment method within 10 business days. Please note it can take additional processing time for your bank or card issuer to post the funds.

If more than 15 business days have passed since we approved your return and you haven't received your funds, please reach out to us at msquarecomzone@gmail.com.