Frequently Asked Questions:

Don't Settle for Cheap Plastic

🏆 Why Choose Us Over Amazon?

Why should I buy the LUMI Mug instead of a cheaper one on Amazon?


Most low-cost alternatives on Amazon use cheap plastic interiors, weak fixed rotors that trap old milk, and non-waterproof bases that break after two washes. LUMI features a premium 304 food-grade stainless steel inner liner, double-wall thermal insulation, and a detachable silent magnetic capsule that cleans in seconds.

You are buying a long-lasting, hygienic daily companion instead of disposable plastic.

Amazon has fast shipping. How do you compete?


We don't just throw your item in a generic bubble mailer. We process orders within 24 hours, provide fully tracked premium shipping, and offer direct, human-to-human customer support. If you have an issue, you won't be dealing with an automated Amazon bot; you'll talk directly to us.

How LUMI does it Better

🛠️ Product Features & Usage

Is the magnetic pill safe? What if I accidentally swallow it?


The magnetic capsule is made from non-toxic, food-safe material and is weighted to stay firmly anchored to the magnetic base while drinking. For added safety, the capsule easily stays at the bottom even when tilting the mug, or you can simply remove it with a spoon before sipping.



What makes this magnetic design better than traditional stirring mugs?


Old-school self-stirring mugs use a fixed plastic blade at the bottom that is almost impossible to clean and collects bacteria.

LUMI uses a removable, smooth magnetic capsule powered by induction. When turned off, it rests cleanly at the bottom or can be lifted out entirely for a 5-second rinse.

Is it difficult to clean or dishwasher safe?


Cleaning is effortless. Just add a drop of dish soap and warm water, press the button for 3 seconds to self-clean, and rinse! The seamless 304 stainless steel interior repels stains and coffee oils. (Note: Hand rinse only; do not submerge the battery compartment in a dishwasher).

Safe and Secure

📦 Ordering and Payments

What payment methods do you accept?


We accept all major Credit/Debit Cards, Net Banking, and popular UPI apps (Google Pay, PhonePe, Paytm, BHIM) through a 100% encrypted and secure payment gateway.

Is my payment information secure?


Absolutely. We use 256-bit SSL encryption to protect your transaction details. Your card and banking information are never stored on our servers.

What if my mug arrives damaged or stops stirring?


We back every mug with a 7-Day Easy Replacement Guarantee. If your mug arrives damaged or has any manufacturing defect, contact our support team and we will send you a brand-new replacement immediately.

How long will it take for my order to arrive?


Metro cities typically receive their orders within 2 to 4 business days. Regional and rest-of-country deliveries take around 4 to 7 business days.

Is Shipping Free on all Prepaid Orders?


Yes! We offer 100% Free Express Shipping on every order nationwide with zero hidden fees at checkout.